Responsible Gaming
Gaming Should Be Entertainment
At Venue Cramlington, we are committed to promoting responsible gaming. Gambling should be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase your losses.
We encourage all players to set strict limits on their time and spending before they begin playing.
Age Verification
All players must be at least 18 years of age or the legal gambling age in their jurisdiction to use our services. We take age verification seriously and reserve the right to request identification from any user.
If you are under the legal gambling age, please do not access or use our platform.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Spending more time or money on gambling than intended
- Feeling the need to gamble with increasing amounts of money to achieve the same excitement
- Experiencing difficulty controlling your gambling
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family, friends, or professionals
- Gambling to escape problems, anxiety, or negative emotions
- Neglecting work, education, or personal relationships due to gambling
- Borrowing money or getting into debt to fund gambling
- Experiencing mood changes or irritability when unable to gamble
- Lying to loved ones about the extent of your gambling
If you experience any of these signs, please reach out for support immediately.
Self-Help Tools & Controls
We provide several tools to help you maintain control of your gambling:
Deposit Limits
Set a maximum amount you are willing to deposit within a specific time period (daily, weekly, or monthly). Once reached, you will not be able to deposit further funds until the period resets.
Loss Limits
Establish a maximum amount you are willing to lose within a set timeframe. When this limit is reached, your account will be temporarily restricted from further gambling.
Reality Checks
Enable notifications at regular intervals during your gaming sessions to remind you of how long you have been playing and how much you have spent.
Self-Exclusion
If you feel you need a break from gambling, you can request a self-exclusion period. During this time, you will be unable to access your account or place bets. Self-exclusion periods can range from temporary breaks to permanent exclusion.
To activate any of these tools, please contact our customer support team or access your account settings.
Support Organisations & Resources
If you or someone you know is struggling with gambling, professional help is available:
United Kingdom
- GamCare — Free confidential support and counselling
www.gamcare.org.uk
Telephone: 0808 8020 133 (Free, 24/7) - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous — Support and peer counselling
Telephone: 020 7384 3040
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone: 0800 1 37 27 00
Get Help Today
If you believe you have a gambling problem, do not wait. Professional support is available and confidential. Reaching out for help is a sign of strength, not weakness.
Contact one of the organisations listed above or speak to a trusted friend, family member, or healthcare professional.
Remember: You are not alone, and recovery is possible.